【Frequently Asked Questions】
Q.
A.
There are many properties under the Jiegu-Suo brand. Could you briefly introduce them to the guests?
Of course! The Jiegu-Suo brand includes two main series of accommodations: [Jiegu-Suo • Listen to My Story Series] incorporates Tainan's century-old historical stories into the architecture, hoping to convey the host's love for the city through the building itself. It is intended for guests to not only enjoy Tainan's food and beauty but also to understand its history. [Jiegu-Suo • Living Together Series] is inspired by a quote from Tainan's renowned literary figure, Yeh Shitao: 'Tainan is a place suitable for people to dream, work, fall in love, get married, and live leisurely.' The Jiegu-Suo team hopes to let travelers experience 'extraordinary daily life' through the accommodation space. In this charming city of Tainan, visitors can journey from the old city to modern times, savoring the delicious food along the ancient streets. While many old buildings have been renovated, their past glory remains intact.
Q.
A.
I really like the brand spirit of Jiegu-Suo and its love for Tainan. How can we book a room?
Thank you for your support! Since Jiegu-Suo has many properties, we recommend using our website’s search engine. Enter your check-in date, number of guests, and preferred accommodation, and the system will help you find suitable properties. You can then directly scan the QR code and book with our professional concierge!
Q.
A.
Why should I book directly with Jiegu-Suo?
By booking directly through Jiegu-Suo's official LINE account, our concierge can offer exclusive discounts! Additionally, guests who drive can receive special parking discounts!
Q.
A.
Do I need to pay a deposit when booking a room?
A deposit is required for all bookings at Jiegu-Suo properties. However, the deposit amount may vary depending on the property. Please contact our official LINE account for more details.
Q.
A.
Can I change my reservation date?
Yes, you can! Please contact our concierge via the official LINE account. Please note that if the change is made close to the date, we may charge a handling fee depending on the situation.
Q.
A.
Can I change the number of guests at the last minute?
Of course! Please inform the concierge at least three days in advance so that we can prepare an extra bed if needed. The cost of an extra bed varies by room type. Please contact the concierge for details.
Q.
A.
What are the check-in and check-out times at Jiegu-Suo properties? Can I request a late check-out? Can I store my luggage if I arrive early?
Check-in time for Jiegu-Suo properties is at 15:00 or 16:00, and check-out time is at 11:00 or 12:00. The exact times vary by property, so please follow the information provided by the concierge. Late check-out is available for an additional fee. If you arrive early (after 13:00), you can inform the concierge and we can arrange for you to store your luggage.
Q.
A.
What amenities are provided in the rooms at Jiegu-Suo properties? What should I bring with me? What if I forget to bring something?
The amenities at our properties vary, with some offering electric mahjong tables, Netflix, ping pong tables, kitchens, etc. Guests can refer to the property descriptions on our website. We offer free snacks, drinks, and capsule coffee, which can be consumed as long as they're available in the room. However, they are not replenished during extended stays. We also provide shampoo, shower gel, and bath towels. Other items such as toothbrushes are not provided, but if you forget to bring one, you can purchase a set from the concierge for 30 NTD. The proceeds are donated to social welfare organizations.
Q.
A.
Can I request additional blankets and pillows at Jiegu-Suo properties?
Of course! Please inform the concierge at least three days in advance, and we will prepare them for you. An additional blanket costs 200 NTD, and a pillow costs 100 NTD.
Q.
A.
Which properties under the Jiegu-Suo brand are suitable for group bookings?
We have many properties suitable for group bookings. You can search for the right accommodation on our website. Below is a brief introduction to some of our group-friendly properties:
- Mogura Building One: Can accommodate up to 10 people.
- Mogura Building Two: Front and back buildings together can accommodate up to 18 people.
- Mogura Building Three: 4-12 people.
- Lush Life: Tainan Time: Can accommodate up to 20 people.
- Small City Gate: Can accommodate up to 7 people.
- Slow Walk in Southern Country: Building A can accommodate up to 20 people; Building B can accommodate up to 22 people; Full property booking (both buildings) can accommodate 20-36 people.
Q.
A.
Which Jiegu-Suo properties are pet-friendly?
The pet-friendly properties under our brand are 'Small City Gate' and 'Lush Life: Tainan Time'.
Q.
A.
Which Jiegu-Suo properties are senior-friendly?
The senior-friendly properties under our brand are 'Small City Gate,' 'Mogura Series,' and 'Slow Walk in Southern Country Building A'.
Q.
A.
How do I use the electric mahjong table at Jiegu-Suo properties?
Electric Mahjong Table Usage Instructions
- Plug in the power
- Turn on the power
- Open the wooden cover and protective mat
- Press the orange button to raise the turntable
- Press the button again to release the mahjong tiles
- When finished, press the orange button again to raise the turntable
- To continue playing: Push the mahjong tiles in, then press the orange button again to deal the tiles.
- To stop: Push the mahjong tiles in, then press both green diagonal buttons to retract and turn the table into a regular table.
Q.
A.
What other services does Jiegu-Suo offer?
We offer ticket purchasing services for attractions such as the Ten Drum Cultural Village (original price 469 NTD, discounted price 420 NTD). We also offer scooter rentals and free luggage delivery services.
Q.
A.
What are the benefits of becoming a member of Jiegu-Suo?
Guests can join our membership by accessing the link in our official LINE account menu or directly on our website.
As a member, you will enjoy 'birthday gifts,' 'holiday gifts,' and exclusive discounts on new properties under our brand!
As a member, you will enjoy 'birthday gifts,' 'holiday gifts,' and exclusive discounts on new properties under our brand!